Core Values

Our commitment to excellence starts here

We are one of the largest privately held companies serving local governments today. We exist to modernize our customers and enable them to achieve greater efficiencies and community responsiveness. Excellence is our foundation for delivering these best-in-class solutions and support in the industry.

Our commitment to innovation is hardwired

Our goal from day one has been to modernize the public sector with better information management and process solutions. Over the last 10 years, we have listened to our customers and continuously innovated to make them more successful. From technology advancements in imaging, indexing and access, to better e-recording solutions, to the industry’s first cloud recording platform and supporting services, we are compelled to keep innovating.

Our employees, our customers and their citizens drive everything we do

We help our government customers achieve extraordinary outcomes by building trusted relationships and exceeding their expectations. We have the highest Net Promoter and loyalty scores in the industry, and we have created a success blueprint that is repeatable. Every investment and decision we make is tailor-made to our customers’ needs. They are at the center of everything we do.

We promise to operate with integrity

We say what we mean and do what we say. Our reputation for delivering customer success in a timely manner is unmatched. This promise has earned us one of the lowest attrition rates in the industry. Our average loyalty rate exceeds seven years, with more than 90 percent of our customer agencies expanding the scope of our partnership.

Our employees are the backbone of this customer-first culture. Our team of dedicated professionals boasts a great depth of local government knowledge, and an average of 15+ years serving counties, cities and municipalities. We understand our customers’ challenges and know how to deliver success. This is why more than 3,000 Kofile customers receive the best care with the highest satisfaction in the industry.