Support

Ensure continuous operations with assistance from product specialists when you need it.

Success Model

When questions arise, clients require quick access to a professional who understands their business and our products. Our support staff is a team of local government experts who are well versed in the use of the product suite. The Kofile Success Model is based on the following:

  • High touch customer support personnel who communicate directly with the client
  • A staff comprised of local government product experts
  • Best-in-class support service to ensure timely problem solving

Maintenance

An investment in our technology appreciates as time goes on. Kofile works to ensure that the value received continues to keep pace with industry and technology advancements.

  • All customers are provided with the latest features and enhancements – at no additional charge
  • All new features are enabled for each customer based on customer requests and through configuration. Only turn on the features that you need
  • All customers are invited to participate in determining future features and the priority for delivery

As the industry changes and as Kofile continues to innovate, client ROI will grow.

Premium Support

Business needs don’t always fit into normal support schedules or practices.  For those local governments who want a personalized support program, we offer a premium service to meet your unique needs. The offering includes:

  • 24×7 access to the most experienced product and process experts
  • Solution audits to ensure your system is operating at the highest efficiency
  • Custom user and system administrator training to improve performance
  • Weekend support for work such as conversions, migrations or training sessions
  • Pro-active on-site support personnel to provide immediate and personal support
  • Innovation and system workshops to adapt to usage changes and ensure long-term success

As experts in local government, we can provide the type of resources and success model that meets your needs while continuing to adapt as you grow. Our adaptive Premium Support programs will guarantee that your transition to Kofile services and products will be seamless and trouble-free.